The contact for casinolicence.co.uk is one email address: info@casinolicence.co.uk. The site is an information directory published by Node Solutions LTD. This page explains what we can help with, what we cannot, and how to write so that we can act quickly.
How to reach us
Send an email to info@casinolicence.co.uk. We do not run a telephone line, a live chat or an account system, and we do not take enquiries through social media. Please do not send documents that contain bank details, passport scans or other sensitive personal data. We do not need them to answer.
What we answer
We can help with:
- Corrections. If a statement on a page does not match the Gambling Commission's register, the text of the law or a regulator's own page, tell us which page and which statement, and give a link to the source. See the editorial policy for how corrections work.
- Questions about the content. How a page was written, which source it uses and what a date means. The sources and method page answers many of these in advance.
- Removal and correction requests. If you represent a company mentioned on the site and a factual detail is wrong, send the evidence and we will check it. We do not remove accurate statements taken from a public register or regulator.
- Requests about personal data. Questions on how we handle data are covered by the privacy page, and you can write to the same address.
- Missing or out-of-date information. If you think a licensed brand or operator is missing or has changed status, send the register reference.
What we cannot do
We are not a gambling operator, a regulator or an advice service. We cannot:
- recover money from a casino or take up a payment dispute for you;
- give gambling, legal, financial or tax advice;
- tell you which casino to use, put sites in an order or endorse one;
- confirm the licence status of a company for you beyond what the public register shows, since you can check it yourself with the licence check guide;
- place, edit or remove content in return for payment.
If your question is about a complaint against a UK licensed casino, start with the operator's own complaints process, then the approved ADR provider named in its terms. The Gambling Commission's website explains the route, and our help lines page lists support services.
How to write a useful message
A short message with these details is the fastest to deal with:
- The page address you are writing about.
- The sentence or figure you think is wrong.
- The source that shows the correct fact, with a link if you can.
- Whether we may reply to the address you are writing from.
We aim to reply within a few working days. For a clear factual error, we correct the page first and then reply. Emails that ask which casino to choose, or for a verdict on a particular site, will receive a short reply explaining that we do not provide that.
Press and business enquiries
We do not accept paid content, sponsored placement or link exchanges. Emails proposing them are not answered. Our approach is set out in how we work.
Gambling help
Gambling is for adults aged 18 and over only. If you need to talk to someone now, the GamCare National Gambling Helpline on 0808 8020 133 is free and open 24 hours, and you can talk to GamCare online. GAMSTOP and BeGambleAware have further support.