Licence at a glance
- Brand
- Jackpotjoy
- Domain
- jackpotjoy.com
- Licence holder
- Gamesys Operations Limited
- Account number
- 38905
- Licence status
- Active on 9 November 2026
- Casino activity since
- 1 November 2014
- Licence numbers
- 038905-R-319430-023
- Domains on the account
- 3
Facts restated from the Gambling Commission public register, read 9 November 2026. Domain names are declared by the licensee.
What the licence covers
Gamesys Operations Limited holds a remote operating licence, which the register splits into separate activities. Besides casino, the account is licensed for bingo, betting, real event and betting, virtual event. In plain words:
- Remote bingo: online bingo games.
- Remote casino: casino games such as slots, roulette and blackjack offered online to people in Great Britain.
- Remote betting on real events such as football or horse racing.
- Remote betting on simulated events such as virtual racing.
Read more on the remote casino licence page and in the guide to licence types.
The holder's record with the regulator
The register lists 1 regulatory action against Gamesys Operations Limited. The entries restated below are the Commission's public decisions on this account.
- 22 November 2023 Sanction: financial penalty, Conditions attached to the licence, Financial penalty and Warning
An action is a finding about the company's controls at a point in time. It does not by itself mean the licence is at risk. The wording of each decision is on the Gambling Commission's regulatory actions page, and our guide to fines and sanctions explains the terms.
Other brands under Gamesys Operations Limited
Brands of this holder with a page here: Bally Casino.
The account declares 3 domains in all, among them ballycasino.co.uk, doublebubblebingo.com.
Check this licence yourself
- Open the Gambling Commission register of gambling businesses.
- Search for account number 38905 or the name Gamesys Operations Limited.
- Confirm that the status is active and that the domain jackpotjoy.com is listed under the account.
- Compare the company name in the site's terms with the register entry.
The full routine is in how to check a UKGC licence.
What players say
The bingo and slots mix, friendly support and a sense that the brand can be trusted stand out in Jackpotjoy reviews. Positive comments mention the variety of games and the enjoyable social feel. Complaints cover wagering conditions on rewards, app freezes, withdrawals taking longer than hoped and the usual frustrations after a losing run. Reviews split between those who see the app as a relaxed pastime and those who feel the conditions make it harder to enjoy, and the more critical comments tend to be about specific incidents rather than the product in general. Comments arrive at a steady pace, so the same themes recur from one reviewer to the next.
Source: public reviews in the Google Play and App Store listings of the brand's apps, November 2026.
Questions readers ask
Is Jackpotjoy licensed in the UK?
Yes. On 9 November 2026 the Gambling Commission register lists Gamesys Operations Limited with an active remote casino licence on account 38905, and jackpotjoy.com is one of the domains declared on that account. Licences can change, so check the register before you rely on this.
Who holds the licence behind Jackpotjoy?
Gamesys Operations Limited. The register identifies licensees by legal name and account number 38905, which is the most reliable way to search for them.
Does Jackpotjoy have to offer GAMSTOP?
Every Gambling Commission licensee providing remote gambling must take part in GAMSTOP under licence condition 3.5.5, so a licensed site must connect to the scheme. You register with GAMSTOP once and it covers all participating licensed sites.
Has the holder of Jackpotjoy been sanctioned?
The register shows 1 regulatory action against Gamesys Operations Limited, the most recent on 22 November 2023. The details are listed on this page and in full in the Commission's regulatory actions list.